Privacy Policy

Introduction

Shefrealoiquezla ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our flower subscription service. This policy complies with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) and other relevant state and federal regulations.

Information We Collect

Personal Information: We collect information that you voluntarily provide to us, including:

Name and contact information (email address, phone number, mailing address)
Payment information (credit card details, billing address)
Account credentials (username, password)
Delivery preferences and special instructions
Communication preferences

Automatically Collected Information: When you visit our website, we may automatically collect certain information about your device, including IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your subscription orders
To deliver flower arrangements to your specified address
To communicate with you about your subscription, orders, and account
To send you service updates, newsletters, and promotional materials (with your consent)
To respond to your inquiries, comments, and requests
To improve our website, products, and services
To detect, prevent, and address technical issues and fraud
To comply with legal obligations and enforce our terms of service

Information Sharing and Disclosure

Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, delivery services, email marketing, and website hosting. These providers are contractually obligated to protect your information and may only use it for the specific purposes we specify.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We Do Not Sell Your Personal Information: We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Your Privacy Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you.
Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
Right to Opt-Out: You have the right to opt-out of the sale of your personal information (though we do not sell personal information).
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 45 days, as required by law.

All Users: Regardless of your location, you have the right to:

Access and update your personal information through your account settings
Opt-out of marketing communications by clicking the unsubscribe link in our emails or contacting us
Request deletion of your account and associated data

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions, concerns, or wish to exercise your privacy rights regarding this Privacy Policy or our data practices, please contact us:

Email: customer@shefrealoiquezla.world
Phone: +1 (212) 960-3542
Address: 78 Clinton St, New York, NY 10002, United States

For California residents specifically, you may also contact us to exercise your CCPA rights or submit a verifiable consumer request.